Player support
We’re here to help.
Contact Duobay Games about a technical issue, purchase, privacy request or general question.
Contact us
Send a message
Use this form for game support, purchase questions, privacy requests or business enquiries. Your message is securely recorded for the appropriate team.
Purchases and refunds
Purchases are processed by Apple or Google. For refund requests, use the purchase support process provided by the store. If an entitlement is missing, first use the game’s Restore Purchases option, then contact us with the product name and store transaction reference.
Before contacting support
- Update the game and your device operating system.
- Restart the game and confirm you have a stable connection.
- Keep your game or platform account signed in.
- Include a screenshot when it helps explain the problem.
Account and data deletion
Instructions are available on our account deletion page.
We aim to respond to support and privacy emails as soon as reasonably possible. Complex purchase or privacy requests may require identity or ownership verification.