1. Scope
This policy applies to Duobay Games websites, mobile games and related support services. A game may provide an additional in-app notice where its features require more specific information.
2. Information we may process
Information you provide
This may include your email address, support messages, purchase-support details and information submitted when you contact us.
Game and device information
Depending on the game and your permissions, this may include device type, operating-system version, app version, language, approximate region, game progress, settings, diagnostics, crash data and interaction events.
Platform and purchase information
Apple or Google processes payments. We may receive a transaction identifier, product identifier and entitlement status, but we do not receive your full payment-card details.
Advertising information
If a game uses advertising, advertising partners may process device identifiers, consent choices, ad interactions and approximate location as permitted by law and your device settings. We will present consent controls where required.
3. How we use information
- Provide, maintain and improve our games.
- Save progress, restore purchases and deliver requested features.
- Respond to support requests and investigate technical problems.
- Protect our services, prevent fraud and meet legal obligations.
- Measure performance and understand how features are used.
- Show and measure advertising where enabled and permitted.
4. Legal bases
Where applicable, we rely on performance of a contract, our legitimate interests in operating and improving our services, compliance with legal obligations, and consent for activities that require it. You may withdraw consent through the available privacy or device controls.
6. Retention and security
Messages submitted through our contact form are recorded in private Cloudflare-hosted storage so support requests are not lost if a notification fails. We keep information only for as long as needed for the purposes described above, including legal, security and support requirements. We use reasonable technical and organisational safeguards, but no system can guarantee absolute security.
7. Children
Our games are intended for the audience shown on their store listing. We do not knowingly collect personal information from children in a way that conflicts with applicable law. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
8. International transfers
Our providers may process information in countries other than your own. Where required, appropriate legal safeguards are used for international transfers.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information, or request a portable copy. You can also manage advertising and tracking permissions through in-game controls and your device settings. To make a request, use our contact form and identify the game and relevant account or device information.
For deletion instructions, see our account and data deletion page.
10. Changes to this policy
We may update this policy as our games or legal requirements change. We will update the effective date and provide additional notice where required.
11. Contact
For privacy questions, data requests or general support, use our secure contact form. Select the relevant request type so the message reaches the appropriate team.