Delete from within a game
If the game includes an account, open Settings → Privacy or Account → Delete Account and follow the confirmation steps. The exact wording may vary by game.
Request deletion through our form
Open the secure contact form, select “Privacy or data request” and include:
- The name of the Duobay Games game.
- Your in-game support or player identifier, if available.
- Your device platform: Apple or Android.
- The email address or platform account associated with the game, if applicable.
We may ask for limited additional information to confirm ownership before deleting data.
What is deleted
Where linked to your identifiable game account, deletion may include cloud progress, preferences, account identifiers and support records that are no longer required.
What may be retained
We may retain limited transaction, fraud-prevention, security or legal records where required by law or necessary to protect users and services. Store purchase records held by Apple or Google are controlled by those companies. Local data on your device can be removed by deleting the app.
Timing and effect
We aim to complete verified requests within the time required by applicable law. Deletion is permanent and may remove progress and access to associated virtual items. Store-managed non-consumable purchases may remain restorable under the store’s rules.