1. Scope
This policy applies to DuoBay Games websites, mobile games and related support services. A game may provide an additional in-app notice where its features require more specific information.
2. Information we may process
Information you provide may include contact details, support messages and purchase-support information. Depending on game features and permissions, device and game information may include device type, operating-system and app version, language, approximate region, progress, settings, diagnostics, crash data and interaction events. Apple or Google processes payments; we may receive transaction and product identifiers and entitlement status, but not full payment-card details. Advertising providers may process identifiers, consent choices and ad interactions only as permitted by law and device settings.
Security and app integrity information may include app-integrity or device-attestation results, app and platform identifiers, and limited request metadata processed through Firebase App Check or similar platform integrity services. We use these signals to verify legitimate requests, prevent abuse and protect player data; they are not used to create advertising profiles.
3. How we use information
- Provide, maintain and improve games.
- Save progress, restore purchases and deliver requested features.
- Respond to support requests and investigate problems.
- Protect services, prevent fraud and meet legal obligations.
- Measure performance and show advertising only when enabled and permitted.
4. Legal bases
Where applicable, we rely on performance of a contract, legitimate interests, legal obligations and consent for activities that require it. Consent can be withdrawn through available privacy or device controls.
5. Sharing and providers
We may use providers for app distribution, analytics, crash reporting, cloud services, support, advertising and payments. They process information for the relevant service under their terms or our instructions. We may disclose information where required by law or to protect users and services.
Our apps may use advertising services provided by AppLovin. Data processing depends on the services enabled in the app and your privacy choices. For information about how AppLovin processes personal data, please see its Privacy Policy: https://legal.applovin.com/privacy/
6. Retention and security
We retain information only as long as needed for the purposes above and legal, security or support requirements. Reasonable technical and organisational safeguards are used, but no system guarantees absolute security.
7. Children
Each game is intended for the audience shown on its store listing. We do not knowingly collect personal information from children contrary to applicable law. Contact us if you believe a child has supplied personal information.
8. International transfers
Providers may process information outside your country. Appropriate legal safeguards are used where required.
9. Choices and rights
Depending on location, you may have rights to access, correct, delete, restrict or object to processing, or request a portable copy. Games using Google advertising refresh consent through Google UMP where required and request ads only when that platform permits. Apple ATT is requested only when tracking requiring permission is used. Refusal does not enable optional processing. See account and data deletion or use our privacy contact form.
10. Changes
We may update this policy as games or legal requirements change. We update the effective date and provide additional notice where required.
11. Contact
Use our secure contact form for privacy questions and data requests.